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Shipping Information: We strive to process orders within 72 hours. Some products such as night vision optics and semi customized solar systems will take longer to fill and require a longer lead time. Orders that have multiple items may ship in separate shipments depending on where the product is warehoused. Refund, Returns and Cancellation Policies: In the event you are not satisfied with your purchase, please return it in new condition within 30 days after you have received the product(s) for a no-hassle refund (excluding shipping charges) or exchange. A 15% restocking fee is applied to cover our return processing, credit card fees, packing, shipping, and other restocking expenses unless an error is made by us.  Important Returned merchandise MUST have a Returned Merchandise Authorization (RMA) number.  Please email us at info@gincvision.com, and we will be happy to provide one. Returns are processed within 5 days of receipt, and refunds are credited or mailed within 5 to 10 days of processing. A.  All returns must include original factory box, original factory packaging (foam, plastic, wrappings, etc.) blank, unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition. B. All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted. C. All returns must include all the factory accessories which come with the item. No returns will be accepted if any of these packed accessories are missing. D. All returns must be authorized by GincVision. Email us for authorization number prior to shipping any merchandise back. Enclose the original receipt or a copy of it with your return. Also enclose a brief letter of explanation of returned and state your request for either a refund or and exchange. *All returnable items found to be defective within 15 days of delivery may be returned to GINC for replacement. RMA number is required and item must be returned in "like new" condition as stated above. We will replace the defective item with the same new model free of charge. Refund requests will be subject the same restocking fees as stated above. Restocking fees do not apply to defective merchandise that is being replaced. Refunds Refunds are applied to the original payment method used at the time of purchase within 5 to 10 days after receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge. Defective items An item that was discovered to be defective upon receipt can be replaced, or returned. Damaged items All Packages are inspected for damage before they ship. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only. Return shipping Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost. If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly. Privacy and Security Credit card security is one of our top priorities, and that is why we guarantee 100% secure ordering for all of our guests. To protect you and your credit card information, we use Secure Sockets Layer (SSL) technology, which is the industry standard and among the best software available today for secure commerce transactions. SSL sends your credit card number to our computer in an encrypted code, which only we can decode. In the unlikely event of credit card fraud, we guarantee your protection against any fraudulent charges. In addition, you are protected by the Fair Credit Billing Act, which prohibits your bank from holding you liable for more than $50 of fraudulent charges. In the event of unauthorized use of your credit card, please notify your credit card provider immediately in accordance with its reporting rules and procedures. Warranty Disclaimer We make no representation or warranty of any kind, whether expressed or implied, including but not limited to, implied warranties of merchantability, non-infringement, or fitness for a particular purpose. All items purchased from our store are accompanied by a manufacturer warranty, unless indicated otherwise. You acknowledge that any warranty in connection with all products or services offered on our site is solely provided by the manufacturer or supplier of that product or service. For warranty information and/or assistance, please check the documentation supplied with the product or contact the manufacturer. Limitation of Liability Under no circumstances, shall GINC, or its associates be liable for any direct, indirect, incidental or consequential damages, that result from your use of or inability to use our websites, or from products or services offered on the site, including but not limited to your reliance on any information obtained from the site or the use of products or services offered on the site, that results in mistakes, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance, damage to equipment, and/or personal injury or death. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
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